Customer Service Specialist/ Technical Support

Overview

Looking for full-time work (8 hours/day)

at $2.27/hour ($400.00/month)

Bachelor of Science in Nursing

Last Active

August 18th, 2014 (3770 days ago)

Member Since

August 19th, 2014

Profile Description

I have experienced working as a technical support specialist at Teletech Novaliches under Telecom New Zealand. We are ensuring quality service to our Kiwi customers having internet connection problems (DSL), email issues ( Microsoft outlook and Outlook express) and other technical problems. I have been selected as well to be a part of the crossed skilled team for Yellow Pages New Zealand
( 018) which provides directory assistance to the customers. Both ways, we are ensuring excellent customer service to New Zealanders.
I also worked as an email customer support to an Online shopping company
( exclusively to US clients). We handle shipping issues and create tickets for damaged
or wrong items received, contacting vendor and courier
to sort out certain shipping problems. We provide support by answering customer queries through email and by providing assistance on delayed shipment, packages which may be lost in transit and the like. We cater to all customers within Continental US except for other territories like Hawaii and Alaska.
I am as well a private tutor for grammar and conversational English. I conduct classes to students from Japan in all levels . The job depends on the needs of each student; I may offer classes for basic and intermediate grammar, spelling or pronunciation depending on the lecture chosen by the student. Most of my classes are based on practicing conversational skills. To ensure students are learning effectively, we provide a feedback or review report after the class.