Maricel

Portfolio Underwriter

25 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.33/hour ($819.20/month)

College Degree

Last Active

June 22nd, 2025 (362 days ago)

Member Since

August 18th, 2014

Profile Description

The 1st company that I worked with was Prime Asia Pawn and Jewelry Shop for almost 5 years and 7 months. I was then an Appraiser, Cashier & Acting Senior Appraiser. As an appraiser we were tasked to identify the karats
if it's 12k, 14k, 18k, 21k & 24K; If jewelries are Italian, Saudi, Singaporean Gold and if it is fake or not. When they assigned me as a cashier, my tasked was to do daily cash counts, do vault inventory once a month, cash in cash out of western union, deposit money from the bank & assigned to do tag prices for rematado jewelries. Since I was able to meet their expectations and performed well with my job. They
see my skills and potentials, they promoted me as Acting Senior Appraiser. I trained staffs & check
branch income. But since I want to excel more and
don't want to be stagnant in one position, I decided to apply as Listener Care Representative. This was really my dream to work in a call center.
I started to join in the BPO industry last 2010 November, as an LCR. My tasked is to discuss about their bills, subscription plans, activation,basic troubleshooting and do upsell radios. But I have goals in life, I won't stick as CSR forever. In year 2012 , I was promoted as a Corporate Quality Analyst.
I do huddles, do weekly reports, coaching, supervisor's call and provide QA updates. I also send emails to team leaders informing them what need agents to improved in handling calls.
And for me this is a challenging task because I was able to deal w/ different people, w/ different culture & different personalities.

Top Skills

Maintaining detailed records of application changes, user requirements, and testing outcomes and assisting in testing phases, ensuring that applications meet business needs before deployment.

Experience: 1 - 2 years

Monitoring and evaluating agent performance through recorded or live interactions Identifying areas for improvement in communication, adherence to process, and customer service etiquette Providing constructive feedback and coaching sessions to enhance agent skills

Experience: 6 months - 1 year

Evaluating insurance applications to assess risk and eligibility. Ensuring that brokers follow both BIG and market underwriting guidelines. Processing and reviewing policies—often around 15 per day—to ensure accuracy and completeness. Handling escalations from brokers or market partners and resolving issues diplomatically. Training and mentoring junior underwriters or new team members. Staying current with industry regulations and market trends to maintain compliance and competitiveness

Other Skills

Basic Information

Age
45
Gender
Female
Website
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Address
Tests Taken
None
Government ID
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