I have 15 years experience in the IT industry doing technical writing, testing and business analysis. I am knowledgeable using MS Office, Adobe Photoshop, HTML, Visio Pro, Visual Paradigm for UML, Snag-it. I have excellent skills creating user manuals and guides, brochures, training presentation and materials and other IT related documentations such as Requirements and Design Specifications, Technical Manuals and the likes. I have experience in customer support both online and real time, requirements gathering, online meetings and conferences. In addition, I have a few knowledge and skill in photography, graphic design and colors. i am creative, fast learner and resourceful.
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