Highly personable Customer Sales Service Professional with almost six years of experience in account management, claims and sales processing, and call-center operations within the travel, insurance, financial accounts and entertainment industries.
• Talent for identifying customer needs and presenting appropriate company product and service offerings.
• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
• Track record of assisting in implementation of reporting procedures to improve customer-satisfaction ratings. Expertise in resolving escalated customer service issues.
• Secured numerous customers positive escalation recommendations for delivery of exceptional customer service.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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