Senior Sales Trainer

Overview

Looking for part-time work (4 hours/day)

at $13.64/hour ($1,200.00/month)

Bachelor's Degree

Last Active

August 15th, 2014 (3775 days ago)

Member Since

August 15th, 2014

Profile Description

• I have been in-charge of handling training classes (new-hire, cross-skill, up-skill, refresher) for both Australian Telecommunication brands (Dodo and iPrimus).
• I have provided high quality training classes that resulted to high classroom success rate to Transition Bay. Overall success rate of all new-hire trainees endorsed to Operations was maintained to the standard required.
• Conveyed valued information to all support staff (Program Managers, Team Leaders, Sales Coaches and Sales Agents) regarding latest updates through Quality Assurance Bulletins.
• Addressed and completed assigned tasks within the specified time-frame such as, creating a comprehensive Week-Ending Report that mirrored all training activities and initiatives that happened during the week.
• Established and managed priorities effectively.
• Made high quality decisions, applied systematic problem-solving skills, recognized the intangibles, and developed workable solutions to issues related to training such as: attendance, areas for improvement, behavior, information gaps, etc.
• Communicated daily with the General Manager of Consumer Sales, Training Manager and Program Managers through Daily Training Reports (DTR), which contained comprehensive information regarding the events that happened during training.
• Initiated projects | tasks for the training department such as various process improvements that helped build a quicker and more comprehensive end-result.
• Created the Agent Success Summary Report which entailed observing an agent’s selling skill, motivational fit and personal interest that led to being either a successful or a mediocre agent.
• Regularly maintained and updated training materials such as PowerPoint presentations, training modules, and cheat sheets based on updates approved by the head office in Australia.
• Prepared comprehensive Performance Quarterly Reports for sales trainers in-line for their quarterly review.
• Developed, designed and implemented training programs, activities and tools that enabled the Sales Training Team ample knowledge and skills.
• Created programs necessary for specific accounts be it product, skills, behavioral or developmental programs.
• Facilitated skill building activities and "Training The Trainers (T3)" sessions.
• Provided substantial coaching and counseling support to address gaps and/or prepared for a future role or responsibility to Junior Trainers.
• Assessed the performance of the Sales Training Team based on their attendance, business judgment, communication, initiative, and endorsement rate to Operations. This also entailed their knowledge and skills displayed in their day-to-day activities.