Virtual assistant/Technical Support Representative

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

College

Last Active

October 17th, 2021 (1235 days ago)

Member Since

August 15th, 2014

Profile Description

Hi my name is Sarah Joy Lagon.
I have worked for call center or BPO industry for almost 7 years now as a Technical Support Representative.
Ive Been handling calls and interact with clients over the phone and through emails with several technical issues and other inquiries.
I have also worked as a Virtual assistant for real state advertising which we use craigslist to post and we create our advertisement using Kompozer which another tool to generate simple codes.
Here are some of the skills that i have developed with working with my past jobs.
TECHNICAL SKILL
- Basic SQL Queries
- Knowledge in creating simple XML tagging
- Knowledge in using
MS Word and MS excel spreadsheet
- Used CRM salesforce and CITRIX Softwares
Here are also my work history and my job descriptions with my past companies :
WORK HISTORY
Dec 02, 2011 - Nov 16 2012
Technical Support Representative
Aegis People Support
- Technical Support representative for a stock market broker database.
- Working together with the stock market brokers explaining them their report how they come up with the market value or why they are getting the correct indexes on all the reports.
- Worked with the firm’s IT in resolving the databases error.
- Resolving the issue for the database of the clients which the firm’s technicians are not allowed to touch.
- Assisting on the error SQL queries as well as the XML tagging codes.
August 2010 up to April 2011 TELUS Inc.
Technical Support Level 1 and was promoted as level 2 agent after 4 months
- Started as Level 1 Technical Support Representative for a game console account.
- Resolving connectivity issues of the game console from the internet and errors for the games not playing properly.
- Worked on resolving with the issues with the billing issues and products.
- Promoted as a Level 2 Representative.
- Taking escalated calls from Level 1 representatives for issues that is out of Level 1’s scope of support.
May 2011 - Nov 30, 2011
Technical Support Representative at 24/7 Customer
- Worked as a technical support representative for an Australian Internet service provider.
- Resolving issues with regard to their internet connections wireless and wired.
- Answer different queries for their account and as well as the products needed for upgrades.
January 2010 to July 2010
Teletech Customer Service Representative
- Worked as customer service representative
- Assisting customers with billing inquiries
April 13 2007 – December 2009
Customer Service Representative at Sitel Inc. for 2 years 7 months
- Provided assistance to customers for technical issues on their cable connections as well as telephone issues