Appointment Setter/ Customer Service/Virtual Assistant

Provided high-level customer service and appointment setting support for prospective tenants inquiring about rental properties. Handled inbound calls, assisted clients with property information, and efficiently scheduled property showings based on their preferences and availability. Clearly explained property details and, when necessary, coordinated directly with property managers to address specific inquiries or concerns. As a Tier 2 support representative, managed more complex customer issues, ensuring timely and accurate resolutions while maintaining a high standard of service. Additionally, delivered technical support to prospects with confirmed showings by troubleshooting lockbox access issues, assisting with GPS/location guidance, and ensuring a smooth and successful property viewing experience.

Provided high-level customer service and appointment setting support for prospective tenants inquiring about rental properties. Handled inbound calls, assisted clients with property information, and efficiently scheduled property showings based on their preferences and availability. Clearly explained property details and, when necessary, coordinated directly with property managers to address specific inquiries or concerns. As a Tier 2 support representative, managed more complex customer issues, ensuring timely and accurate resolutions while maintaining a high standard of service. Additionally, delivered technical support to prospects with confirmed showings by troubleshooting lockbox access issues, assisting with GPS/location guidance, and ensuring a smooth and successful property viewing experience.

Provided administrative and operational support for a US-based cleaning company by managing emails and coordinating daily calendars. Served as the primary point of contact for both clients and customers, ensuring clear, timely, and professional communication at all times. Scheduled cleaning appointments and efficiently coordinated with the cleaning team to ensure smooth operations and timely service delivery. Assisted team members in resolving any issues encountered on-site, providing guidance and support as needed. Maintained strong relationships with clients by delivering excellent customer service, addressing inquiries, and ensuring overall satisfaction.