I have been handling a group of 126 employees doing collections, meter reading and purchase order acquisition.
I was a pioneer member of the organization and was able to hit the service level agreements and drafted the key performance metrics.
As we tried to understand how the organization will be measured by the client, we have managed to dictate KPI's that would drive the team to perform better.
We also paid them with a very handsome incentives package sot hat it will be their motivation to work hard to break each records per month.
As we did this for the last 3 years, we set the bar of excellence in the company.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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