Customer Service and Sales Expert, English Instructor

Overview

Looking for full-time work (8 hours/day)

at $2.83/hour ($545.45/month)

College Graduate

Last Active

September 11th, 2014 (4295 days ago)

Member Since

August 14th, 2014

Profile Description

Professional Profile
Substantial experience and outstanding skills in customer service for two years at Convergys Philippines, upsold book packages at Authorsolutions Incorporated and diligently worked for a life insurance account at EXL Services Incorporated
Computer- literate with knowledge on MS Word and MS Powerpoint
Proficient in English language and its usage
A licensed nurse
Success- driven, excellent interpersonal skills and easily adaptive to changes
Work Experience
Customer Care Specialist (Hybrid), Convergys Philippines, Banawa, Cebu City, Philippines 6000
-profiled for IBM Sprint account, one of the leading telecommunications company in the United States
-dealt with concerns on collections/payments, marketing/sales, basic technical troubleshooting, orders, device insurance and cancellations
-exercised discretion, good judgment and initiative with regard to handling transactions
-contributed to development of various action plans to better service offered
-consistent in exhibiting competent performance rate as evidenced by currently being an “A” employee
Sales Publishing Consultant, Authorsolutions Incorporated, IT Park Lahug, Cebu City, Philippines 6000
-worked for AuthorHouse US, an independent publishing industry in the United States
-sold packages for various book projects of different authors around the world
-helped out new authors realize their dreams of having a book published in the market and make it known to the world
-met more than the expected sales quota and persevered in persuading authors to buy book packages the soonest time possible
-ensured smooth publication flow until a specific book was released in the market
Annuities Specialist, EXL Services Incorporated, Cebu Business Park, Cebu City, Philippines 6000
-worked for Prudential Annuities Service Center, a leading life insurance company in the United States
-tediously explained how a certain insurance product worked for a specific client’s account
-trained to ellaborately explain tax system and codes in the United States
-maintained good relationships with clients, colleagues and superiors
-consistently performed with more than expected rates on quality and handling time