Junard
Dental Insurance Specialist | Dental Virtual Assistant | HIPAA Certified
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.81/hour ($1,120.00/month)
Bachelors degree
Last Active
July 6th, 2026 (2 days ago)
Member Since
May 3rd, 2021
Profile Description
I am an experienced Customer Service Advocate with nearly 4 years of experience supporting members and dental providers for one of the largest dental insurance companies in the United States. I specialize in dental benefits, eligibility verification, claims processing, coverage interpretation, and resolving complex inquiries while delivering accurate, professional, and customer-focused service.
My strong product knowledge and commitment to service excellence led to my promotion as a Subject Matter Expert (SME), where I mentored teammates, provided guidance, and assisted with complex cases to ensure high-quality customer support.
Through my experience, I have developed a solid understanding of U.S. dental insurance processes, HIPAA compliance, and Current Dental Terminology (CDT) codes. I am detail-oriented, adaptable, accountable, and committed to delivering high-quality support in fast-paced environments.
I am excited to bring my expertise, communication skills, and passion for helping others to a Dental Virtual Assistant role, where I can support dental practices, streamline administrative workflows, and contribute to exceptional patient experiences.
**Professional Certification**
• HIPAA Compliance Training (HIPAA Training US)
• Certificate ID: **HIPAA
• Credential Verification:
Top Skills
Customer Support » Insurance » Dental Insurance
Experience: 2 - 5 years
I have almost 4 years of experience in the U.S. dental insurance industry, supporting members and dental providers for one of the largest dental insurance companies in the United States. My expertise includes verifying eligibility and benefits, explaining coverage and limitations, reviewing claims, assisting with claim inquiries, interpreting dental benefits, and providing guidance on policy provisions. I am also knowledgeable in HIPAA compliance and Current Dental Terminology (CDT) codes, enabling me to communicate effectively with dental offices and members.
Customer Support » Customer Service
Experience: 2 - 5 years
I developed strong communication, problem-solving, and conflict resolution skills by assisting customers with complex concerns and delivering timely solutions. My commitment to service excellence and product knowledge led to my promotion to Subject Matter Expert (SME), where I also provided guidance and support to fellow team members.
Professional Services » Medical Services » HIPAA Compliance
Experience: 2 - 5 years
Knowledgeable in HIPAA Privacy and Security requirements, including safeguarding Protected Health Information (PHI), verifying patient identity, and handling confidential patient and insurance information in accordance with U.S. healthcare privacy standards.
Other Skills
Basic Information
- Age
- 34
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Muntinlupa, Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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