Data Encoder, Data Collections Agent, CSR

Overview

Looking for part-time work (4 hours/day)

at $2.84/hour ($250.00/month)

College Graduate and a Professional License Holder

Last Active

September 19th, 2019 (1910 days ago)

Member Since

August 13th, 2014

Profile Description

For two years, I have worked in a well-known call center company in the Philippines, and basically, it is my job to call respondents across United States and gather their feedback using a rating scale to gauge their satisfaction with certain products and/or services they may have received or availed from our host clients. Our clients would formulate a standard questionnaire, which we always use whenever we gather feedback from consumers of our clients' products or subscribers of their services. We put the respondent's answers, comments and violent reactions in a specialized computer program, then the operations manager will send all gathered details to the main office in Kentucky, USA. We have metrics to hit and we have a required number of completes per hour. Our Quality Evaluators would listen to our calls to make sure that all responses are valid, accurate, and the evaluation is completed in a timely manner. If some of the responses require more time to complete, we do not automark to get the job done quickly, instead, we take time to hear the respondents opinion, to make sure that everything the respondent pointed out are well-noted. We don't have after shift work, other than putting some numbers in the Do Not Call List. We only do this if the respondent requests us to take their phone numbers off our calling list.