Technical Support Representative

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

Bachelor of Science in Radiologic Technology

Last Active

August 11th, 2014 (3776 days ago)

Member Since

August 12th, 2014

Profile Description

As Technical Support Representative, the main scope of the job is to do troubleshooting to whatever service is not properly functioning. I was associated with a Cable, Internet and Phone Company in the US and so any trouble in connection to their services, automatic the client calls and asks for assistance over the phone on how to fix a tv having issues, internet connection problem or phone without a dial tone which is the common problem on the said service. Phone and Internet is one department while Cable is a separate department. I had the oppurtunity to get trained on all three. So I have the basic troubleshooting skills for tv plus internet and phone. Other than troubleshooting, we also do Customer Service functions like providing basic information regarding their subscription, service, basic package upgrade information and we handle queries of billing concerns. At the end of the call, before letting go of the client, we are recquired to upsell. Upselling when the customer has not expressed any interest in service upgrade or adding additional channels, etc., and we see that it will be beneficial especially in lowering their monthly bill. As a Technical Support Representative, the job does not end to merely troubleshooting only but we also acts as Ambassadors/Ambassadress of the company that we are representing, giving them quality service and giving them a good impression about the company and the services that are offered.