Customer Service/VA/Transcriptionist

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

March 28th, 2024 (28 days ago)

Member Since

August 10th, 2014

Profile Description

As an experienced and dedicated customer service representative in the past for 6 years, it helped me enormously in gaining and developing my skills in the customer service field like: customer interaction/selling/customer handling/identifying the immediate and underlying issue of the customers' issues at its best. All through out my career in the BPO industry, I've also learned to deal with different types of clients--Americans, British, and
Australians.
Prior to that, I also became a Data Entry Specialist for a company that handles US accounts, and that enhanced and improved my typing skills which I had later used to my other jobs. I am willing to pursue a career that requires me to work at home, and always seeking for a long term basis. I am a hard working individual
and takes my job seriously, but making sure that I still enjoy it,
I am also flexible when it comes to performing tasks. I am keen to details and able to follow instructions accordingly. I also love to work under pressure as it gives me a sense of pride to positively approach a difficult situation,whether be in my career, or my personal life.
All throughout my working experiences, I have gained knowledge in the following areas and still continue to work on:
•Customer Service (Billing, Customer Relations, Upselling, Front Desk, Order Taking)
•Fluency in English and good communication skills
•Data Entry (40-50 wpm with 95-98?curacy)
•Transcription
•Zendesk
•Sales Force
???Email Support
•Google docs/spreadsheet/excel
•Microsoft Word and Excel Basics
•Transcription
•Word press Basic
•Dropbox
I also have basic knowledge in the following areas and continue to learn:
•Basic HTML
•Article Writer
•Basic CCS
•SEO
With these skills being said, I am constantly open to constructive feedback, so I could still be able to grow as an individual worker and as a person.
I love to work with clients in a very professional manner, in which we can both learn from each other. I always wanted to give the best that I can, in everything that I do. As a mother of two, I learned to become a more responsible, organized, and a goal-oriented
person, and will do my best to never run out of motivation when it comes to my job and to every aspect of my life.