My background includes banking operations, customer service and transcription and proofreading supervision. I supervised six rank and file bank operations employees. I was responsible for timely loan collections, audit compliance and introduction and marketing of bank products and services. With transcription, I was instrumental in the growth of the company from 10 transcribers, 7 editors and 3 proofreaders to more than 50 transcribers, 20 editors, 10 proofreaders and 4 supervisors. This also translated to a total of 2,200 minutes of transcription sent back to the client everyday. I went from Officer in Charge to Head of Operations to Operations Manager in a span of five years. I also served as mentor and coach for incoming editors and proofreaders. I am also proficient in Microsoft Word, PowerPoint and Excel. I have exceptional time management and organizational skills, strong verbal and communication skills and strong customer service orientation.
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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