Supervisors Technical Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $1.70/hour ($327.27/month)

Bachelor of Science in Business administration major in Management Marketing

Last Active

August 11th, 2014 (4322 days ago)

Member Since

August 7th, 2014

Profile Description

PROFESSIONAL SUMMARY
6 months as a technical support and programming.
1 year and 4 months as a supervisor technical support specialist.
TECHNICAL SKILLS
• Can deal with the billing system.
• Can provide accurate trouble-shooting steps.
• Can effectively communicate in the English language.
• Can deal with irate customers.
PROFESSIONAL EXPERIENCE
Qualfon, Dumaguete City, Philippines
Duration: July 2012 to August 2014
Role:
Supervisor for Technical Support
RESPONSIBILITIES
• Understand the customer’s issue.
• Empathize with the customer’s situation.
• Build good rapport with the customers.
• Have good communication skills when it comes in dealing with the customers.
• Need to have a proper decorum in handling calls.
• Take ownership of calls.
TOOLS
Billing system.