I worked as call center agent from 2007-2012. I have handled outbound, inbound accounts and being a virtual assistant. As a call center agent I worked with Sykes Asia for more than 2 years and was given a opportunity to be a level 2 agent after 6 months of being a CSR. I was able to handle soft selling for Hotels.com account with Teleperformance back in 2012 which was also a combination of calls and email support. After I graduated colleges,
I worked with Paradigm Group who caters for Australia and US for small to medium size businesses. I handled a team of Virtual Assistant for Australia which part of my job is to speak with the future clients and close a deal with them. What we do was, we support them for their inbound calls, manage their calendars, meetings, websites, chat support, marketing management, data encoding, photo editing and transcription.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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