Tech Lead/IT Service Desk

Overview

Looking for full-time work (8 hours/day)

at $397,731.82/hour ($70,000,800.00/month)

Bachelors degree

Last Active

September 25th, 2017 (2718 days ago)

Member Since

August 6th, 2014

Profile Description

Summary of Experience
• Detail-oriented, competitive , focused and goal-oriented
IT
for more than 8 years
• Solid hands-on experience in Computer Hardware and Software Technical Support
• Well versed with technical support with inclination towards Quality
• Committed in generating results, achieving delivery time lines and meeting client’s expectations
• Able to work independently or within a team and across inter-department teams
• Keen on taking new challenging work and roles
• Possess good interpersonal/communication skills
• Possess a can do attitude and problem solving ability
• SME Support
• Advance MS Excel Certified
Technical Skills
Software/Hardware/Networking Skills:
PC, Laptop, Printer, Scanner Hardware, Windows client operating system
System tear down, LAN, WiFi, Windows OS (Win XP/7/8/8.1/10), Hardware and software Installations and Configurations, Notebook and PC Diagnostics, Installing, Configuring and Administering Windows Server 2012, MS Powershell Scripting, shared drives/storage
Application Packages/Tools:
Firewall, Antivirus, MS Office – Excel, Word, OneNote, Ticketing System – ServiceNow, SAP, SalesForce, Siebel, SSTP = SFTP/Accellion, Sharepoint, Exchange, Business Objects, Spamtool, Mobile Device, Bitlocker, Qlikview, Duo security, VPN, Rally, Audio Conferencing, Pulse secure
Completed Courses Configuring Advanced Windows Server 2012 Services for 70-412 (MCSA)
Administering Windows Server 2012 for Exam 70-411 (MCSA)
Installing and Configuring Windows Server 2012 for Exam 70-410 (MCP,MCSA)
Advance MS Excel
ITIL V3.0
ITIL yellow belt
ITIL Process Space