I am currently employed as Operational Manager for a Database Management office based in Australia. We are currently expanding operations here in the Philippines. From off shoring the back end retention in Australia to supporting the outsourced fundraising here in Philippines. I have been with the BPO industry for a decade, I was able to do almost all kind of work BPO has to offer. Fortunately, I was able to step up ranks from being an agent/representative to SME then Supervisor and now I am taking the role of an Operations Manager.
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