Technical Support Associate

Overview

Looking for full-time work (8 hours/day)

at $2.27/hour ($400.00/month)

college undergraduate

Last Active

August 5th, 2014 (3895 days ago)

Member Since

August 6th, 2014

Profile Description

Eversince ive started working in a bpo company, ive gained experience about customer service and technical course and still learning for new supports. I m skilled primarily for service and support to end-users using and operating automated call distribution phone software via remote connection or over the internet.Interact with customer to provide and process information in response to inquiries, concerns and requests about products and services. Gather customer's information and determine the issue by evaluating and analyzing the symptoms. Diagnose and resolve technical hardware and software issues involving internet connectivity and email clients. Identify and escalate priority issues per client specifications. Accurately process and record transactions using a computer and designated tracking software. Offer alternative solutions where appropriate with the objective of retaining customer's and clients business. Follow up and make scheduled callbacks to customer where necessary.