Overall in-charge of the day-to-day operations of the cluster/center.
Responsible for the attainment of client-set goals, efficiency targets, and overall center performance.
Analyzes agents/mentors/technical coached/supervisors performance and develops action plan to bridge gaps.
Balance center performance to meet client expectations over the financial revenue of the company.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.