Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $3.60/hour ($633.60/month)

High school diploma

Last Active

May 8th, 2024 (3 days ago)

Member Since

April 21st, 2021

Profile Description

responsible for interacting with customers to handle complaints, process orders, and provide information about products or services. Key responsibilities typically include:
Answering customer inquiries via phone, email, or chat.
Resolving product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and expediting correction or adjustment.
Processing orders, returns, and refunds.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with internal departments to ensure timely resolution of customer issues.
Recommending potential products or services to management by collecting customer information and analyzing customer needs.
Soft skills such as communication, empathy, patience, and problem-solving are essential for success in this role. Additionally, proficiency in relevant software and a strong understanding of the company's products or services are often required.