I work as a Quality Assurance Specialist for a BPO company. I evaluate calls of customer representatives on a day to day basis. After evaluating their calls, I give feedback of their performance and sends reports to our synergy partners in the operations department. I am a fast learner, i have excellent skills in using Microsoft word and excel as well as power point. I have done a lot of writing and analysis jobs in my current position as Quality Assurance specialist. I am good in researching.
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