-Dependable and dedicated professional with 7+ years of hotel experience in delivering consistent and excellent customer service.
-Over the years, I have built extensive experience as an E-Commerce and Revenue Analyst in the Hospitality Industry, managing several online platforms and extranets of our eight (8) properties.
Highlights of my experience include.
-Performing extensive support functions—including managing website content, inventory update, setting up pricing and promotions, sending newsletters, and coordinating general operations—while maintaining a consistent level of professionalism and accuracy.
-Revenue Management- generate reports and determine monthly revenue forecast and review figures against our budget. Facilitating the meeting and presenting the figures with the Property's revenue team.
-Communicating consistently via phone and
????Demonstrating proficiency in various software programs, including online platform channels. Troubleshooting the connectivity of our Property Management System and Channel Manager.
????Balancing multiple tasks within time-sensitive environments while providing top-level organization and interpersonal skills.
I am an expert in managing different OTA extranets, channel managers and PMS.
????ONLINE TRAVEL AGENCY EXTRANETS????
????Agoda????Airbnb????
????CHANNEL MANAGERS????
????Siteminder????Ratetiger????Rategain????STAAH
????PROPERTY MANAGEMENT SYSTEM????
????HMS????Stay N Touch????RMS????Amadeus
????WEBSITE BOOKING ENGINE????
????Simplebooking????Direct with Hotels????iBooking by GHS
-MOBILE CONCIERGE????
-GoKAI
-Xperium
-AI CHATBOT????
-HiJIffy????Triptease????Triptease????Quicktext
????OTHER E-COMMERCE PLATFORM????
????Lazada Seller Central????Amazon Seller Central
????COLLABORATIONS PLATFORM????
????Trello????Asana????Notion????Slack
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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