Service Desk Analyst

Overview

Looking for full-time work (8 hours/day)

at $2.83/hour ($545.45/month)

Bachelor of Science in Computer Science

Last Active

July 27th, 2014 (4350 days ago)

Member Since

July 27th, 2014

Profile Description

I have worked as a Service Desk Analyst for 4 years now. Internally, I am part of IT Operations and been doing monitoring of our servers and websites. I responds to and perform troubleshooting, as necessary, of technical issues via phone, email or remote take-over. Follow the standard Service Desk procedures like ticket logging, administering Service Desk software or tolls. Escalate problems or request to appropriate support tier. Handle and escalate high-severity incidents. Track problem and request tickets until closure. Document resolution/actions taken and keep user updated of the progress of the ticket. Coordinate with other support groups or vendor service providers to keep Service Level Agreement at satisfactory level. Participate in and support new project initiative roles. Stay current with system information, charges and updates. See the summary of my qualifications below.
Good interpersonal skills, ability to work well with others. A fast learner, creative, and organized individual. Highly motivated, dynamic and eager to be trained and learn new things associated with my skills. Can work independently with less supervision. Self-motivated and honest, able to work under pressure. Proficient in English and Filipino.