Position Title : Virtual Assistant
Duration January 2012 – Present
Duties & Responsibilities:
• Email Management/Filtering
• Setting up Autoresponders (Aweber, Mailchimp)
• Booking appointments with clients
• Following up with clients/customers (sending thank you and other reminder emails)
• Receptionist duties (answering occasional calls)
• Calendar Management
• File Management (organizing files using Dropbox etc)
• Database building (eg. updating email or contact lists on your CRM)
• Research on certain topics for blogposts, newsletters or others
• Personal errands (purchasing gifts for loved ones / family members online)
• Hotel and Flight Booking
• Transcription (transcribing voicemail, video or audio, podcasts etc.)
• Taking down minutes of meetings
• Creating basic reports (reports on weekly tasks, deliverables, sales)
• Preparing Slideshows (Powerpoint Presentations)
• Liaison between you and other team members
• Recruitment (source for other team members like writers or graphic artists)
• Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, Youtube)
• Manage and update Social Media Accounts.
• Manage your Blog (Basic WordPress Skills)
• Publish posts on your Blog (content you provided)
• Filter
and reply to comments on your blog.
• Answering support tickets (with the use of Zendesk)
• Blog commenting (to increase links to your site)
• Participating in discussion forums or message boards.
• Manage contact lists and customer spreadsheets.
• Maintain a calendar and set up meetings.
• Handle billing and accounting.
• Prepare and send out e-mail newsletters.
• Prepare, collate and ship proposals and meeting materials.
• Send out requested information to customers.
• Handle client inquiries by phone or e-mail.
Company Trainer -
? Responsible for the creation and maintenance of the training program guides which includes: facilitator's guides, process documentation and training materials.
? Work with the development of training programs earnestly needed by the organization and its workforce.
? Act as the subject matter expert of the programs you are assigned to handle, including its scheduling, implementation and effectiveness-gauging.
? Be involved in brainstorming and root-cause analysis meetings and you shall also hold meetings with the stakeholders and/or POCs.
? Follow up with stakeholders and/or POCs all pending action items that needs to be addressed. Participate in TNAs, information dissemination drives, Tactical planning and program performance reviews across different departments of the company.
? Be involved in the security of proprietary materials of the department.
? May be asked to attend additional trainings, internal or external, as deemed necessary by the organization.
? From time to time, perform other reasonable duties to ensure smooth flow of interdepartmental communications.
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