• Developed, conducted and monitored training for employees
-New Hire Class
-Upskill Training of representatives and support teams
• Development of modules and curriculum used in training
• Operations floor support
• Monitored and coached representatives during side-by-side call listening
• Participated in calibrations together with Quality and Operations Team
• Lead in client calls
• Conducted improvement training intervention for bottom performers
• Served as a mentor to new trainers and SME’s
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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