I've been working in a call center industry for 8 years. I supervise 7 Dialer Administrators.
I create and optimize dialer campaigns including ad hoc campaigns using VICI interface to meet business goals and objectives. I have experience in managing blended campaigns. (inbound & outbound). I monitor dialer campaigns for efficiency and effectiveness. I also create dialer profiles for new employees and re-skill existing employees to their respective campaigns. I work closely with account managers to provide recommendations and contact management strategies. I make sure that all outbound calls do not breach any compliance issues. (Australia)
I am also very familiar with MS Excel as I use this everyday for my reports and for scrubbing outbound leads. I work in a fast phase environment and I deliver quality work. I think outside the box and look for any resources available to achieve my goals.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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