I worked as a Quality Assurance Analyst in the BPO world — basically the person making sure sales agents in the UK weren’t auditioning for The Wolf of Wall Street. My forte was sales verification: listening to call recordings, checking whether products were sold cleanly, ethically, and without any “creative interpretations” of honesty. I kept a sharp ear on how agents obtained customers’ bank details and whether they followed the proper call flow instead of freestyling their way into compliance nightmares.
Before that, I was a Customer Service Associate for a directory assistance company serving Canadian callers — meaning I spent my days helping people find what they needed while perfecting the art of staying polite under pressure.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
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