Customer Service Representative | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $3.78/hour ($727.26/month)

Bachelor of Hotel and Restaurant Management 2011-2014

Last Active

June 25th, 2026 (2 days ago)

Member Since

April 8th, 2021

Profile Description

PROFESSIONAL SUMMARY

Detail-oriented and reliable professional with 8+ years of experience in healthcare operations, US payroll processing, administrative support, and customer service within BPO environments. Proven ability to manage sensitive data, audit timecards, ensure compliance, and meet strict deadlines. Recognized for accuracy, discipline, and clear communication. Seeking a Virtual Assistant, Data Entry, or Healthcare Administrative role where I can support efficient workflows and client satisfaction.



CORE SKILLS
? Data Entry & Timecard Auditing
? US Payroll Processing
? Administrative & Virtual Assistance
? Healthcare & Insurance Operations
? Credentialing Support (Training Exposure)
? Customer Service & Professional Communication
? Microsoft Office & Google Workspace
? Accuracy, Compliance & Deadline Management
? Team Leadership & Staff Training


PROFESSIONAL EXPERIENCE

Aya Healthcare ? BPO
Associate Team Lead
December 2021 ? January 2026
? Managed and audited traveler?s timecards for payroll and billing accuracy.
? Supported timely and compliant processing of US travel payroll transactions.
? Trained in credentialing process, including document review and compliance with regulatory,accreditation, and organizational standards.
? Trained and supported new hires on administrative procedure and internal systems.
? Collaborated closely with payroll and billing teams to meet tight processing deadlines.
? Maintained data accuracy and resolved discrepancies through proactive communication.

Humana
Senior Associate ? Operations
September 2021 ? December 2021
? Processed healthcare authorizations for insurance benefits.
? Coordinated with doctors? offices to gather required patient information.
? Ensured adherence to healthcare compliance and HIPAA standard and delivered consistent performance during night shifts with minimal supervision.
Macy?s
Customer Service Advisor 1
October 2019 ? September 2021
? Handled inbound calls for online orders and delivery issues.
? Assisted customers with account concerns and order corrections.
? Demonstrated professionalism and empathy in resolving complaints.


Thryv
Senior Process Executive
December 2016 ? October 2019
? Analyzed and categorized client calls to identify revenue opportunities.
? Communicated directly with clients to clarify information and prevent errors.
? Handled four SEM (Search Engine Marketing) accounts while maintaining top performance.
? Recognized as a consistent top performer for quality and productivity.

Amazon
Customer Service Representative
July 2014 ? December 2016
? Assisted customers with orders, returns, and shipping inquiries.
? Resolved delivery and product concerns efficiently.
? Maintained high accuracy and reliability in a high-volume call environment.

EDUCATION
Colegio de San Juan de Letran ? Calamba
Bachelor of Science in Hotel and Restaurant Management
June 2011 ? March 2014
Magsaysay Center for Hospitality and Culinary Arts (MIHCA ? Manila)
Food and Beverage Services
February ? October 2016
? Completed 700 hours of on-the-job training (MIHCA & Hyatt City of Dreams)
? Trained in customer service, banquet functions, and fine dining operations


-Salesforce CRM

Social Media Management:
- Facebook, Twitter, Instagram, Pinterest, Youtube, Google+
- Job and Ads Posting
-Posting related contents