STR / Customer Service Expert / Property Management

I bring extensive experience in property management, with a strong focus on short-term rentals across Airbnb, Booking.com, Expedia, VRBO, and Hotels.com. I support hosts and property managers by ensuring operations run efficiently while delivering a consistently high-quality guest experience. I handle the full guest journey and day-to-day operations, including managing inquiries and reservations, optimizing calendars and pricing strategies, and resolving issues with professionalism and speed. I also ensure listings are well-positioned and engaging, while coordinating closely with cleaning and maintenance teams to maintain property standards. I’m highly experienced in using platforms such as Hostaway, Cloudbeds, Hospitable, Monday.com, Zendesk, and Front, allowing me to manage workflows efficiently and keep everything running smoothly behind the scenes.

I am a customer-focused support professional with over ten years of experience delivering reliable and high-quality service across phone, email, chat, and social platforms. I thrive in fast-paced environments where clear communication, efficiency, and attention to detail are essential. My experience spans multiple industries, including e-commerce, travel, finance, and service-based businesses. I have handled a wide range of customer concerns, from general inquiries to complex issues, always with a focus on resolving problems quickly while maintaining a positive customer experience. I take a structured and proactive approach to support, ensuring that every interaction is handled professionally and consistently. I am comfortable managing high volumes of inquiries, working with CRM and ticketing systems, and collaborating with teams to ensure smooth operations. What sets me apart is my ability to stay composed under pressure, communicate effectively, and provide solutions that not only resolve issues but also build trust and long-term customer relationships.