Technical Support representative tier 1, Inside Sales Representative II

Overview

Looking for part-time work (4 hours/day)

at $5.68/hour ($500.00/month)

Some College

Last Active

July 24th, 2014 (3877 days ago)

Member Since

July 24th, 2014

Profile Description

Technical Support Specialist tier I
Sutherland Global Services
August 2009 – February 2010 (7 months)
•Responsible in handling inbound calls from AT&T U-verse customers who are having issues with Cable, Internet, or Phone connections.
•Do basic troubleshooting to better assess customer's issue and submit dispatch tickets when necessary.
Sales Representative II
Dell
March 2010 – Present (4 years 5 months)
•Responsible in handling incoming chats as well as inbound and outbound calls that focuses on assisting North American customers in selecting the most suitable product based on their needs.
•Responsible in selling product catalog which includes laptops, desktops, thin clients, workstations, servers, switches, and storage solutions.
•Support covers both personal and small/medium businesses looking for IT solutions.
•Continuously check new opportunities while keeping existing customer relationships updated to new technologies available.
•Always keeping track of existing opportunities created and do follow up everyday or as discussed.
•Assist customers in applying for Dell financing.