GVP / CSR / B2B VA

I manage scheduling, project coordination, and repair tracking using Shopmonkey, eRepair, and Auto Integrate. I also handle emails, organize company documents, and assist with workflow reporting. Experienced in supporting operations through Google Calendar, Gmail, Google Spreadsheets, PowerPoint, WhatsApp, and Zoom to ensure smooth communication and efficient project delivery.

I handled printer-related technical support calls, resolving an average of 150+ issues daily with a high first-call resolution rate. Awarded Top Agent for two consecutive months for perfect attendance and consistent performance in call handling metrics. Experienced in using Siebel, Outlook, Kronos, Genesys, SmartFriend, LogMeIn Rescue, HP Print and Scan Doctor, HP Official Website, and Google Calendar to deliver excellent customer support and maintain high customer satisfaction.

As a Customer Service Representative for Gannett, I supported subscribers of major U.S. newspapers like USA TODAY, handling subscription issues, billing concerns, and service interruptions to ensure a positive customer experience. I quickly adapted to the role despite no prior call center experience, becoming one of the team’s top performers. Experienced in using CIC (Customer Interaction Center), Genesys, Kronos, DialedIn, Gannett Delivery Tracker/Route, and the Gannett main website to manage high call volumes and consistently meet performance targets.

I managed scheduling through Google Calendar, organized and compiled company documents, and handled incoming and outgoing emails to support smooth daily operations. I also stepped in as acting HR/Recruiter, conducting initial interviews and sorting applicant resumes, as well as assisting in creating a draft concept and structure for a promotional video that contributed to the company’s marketing efforts. Experienced in using GoHighLevel, Google Sheets, Gmail, Google Workspace, Microsoft Office, Microsoft Teams, Canva, and CapCut to manage tasks efficiently and support both administrative and marketing initiatives.

In my role as a part-time Junior Graphic Designer, I created original and effective print ad designs for clients across different industries, including an alcohol brand in the Middle East, a local café, and a beauty product in the Philippines. I consistently met deadlines and delivered quality outputs while balancing a full-time customer service job, demonstrating strong time management and creative focus. Experienced in using Canva Pro, Adobe Lightroom, Microsoft PowerPoint, Google Calendar, and Microsoft Teams (formerly Skype) to produce impactful design materials and support client communication.