Customer Support Representative

Overview

Looking for full-time work (8 hours/day)

at $3.34/hour ($636.36/month)

B.S. Computer Science

Last Active

November 18th, 2025 (207 days ago)

Member Since

July 24th, 2014

Profile Description

• Answer incoming phone calls for 411 directory service. Provide residential and business listings to customers as well as point to point directory assistance,  traffic/weather reports and movie showtimes and listings.
• Assisting authors, editors and journal managers via phone, email and chat on their submission of articles online until these are published on a particular journal. 
• Assist Publishing Employees and Suppliers/Vendors globally with their tickets regarding their Application issues via phone, email and chat. 
• Creates a ticket for each email request received with proper documentation for reference.
• Monitors and updates all tickets received.
• Coordinates with different departments to ensure proper closure of tickets.
• Contributes to the development team should there be a need for an update about processes and knowledge base.
• Mainly processes/monitors B2B orders (new installs, move, add, change & disconnect of services) coming from Sales Agents.
• Liaising with Sales Agents to ensure client administration is in pl ---------- in a timely manner so that customers have a smooth and logical journey from inquiry to order confirmation.
• Make outbound telephone calls to prospective clients qualifying the opportunity.
• Take incoming calls requesting information required for the order installation.
• Explain the scope of all our solutions and position accordingly in relation to the business requirements.
• Monitor Inventory levels
• Communicate with all suppliers & vendors on re-orders
•  Customer service email monitoring & response
•  New product, Content, and Keyword research