Vaneza

General Virtual Assistant, Email Support, Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Associates degree

Last Active

July 8th, 2026 (5 days ago)

Member Since

April 7th, 2021

Profile Description

Hi, I’m Vaneza — a sharp, results-driven Virtual Assistant helping busy entrepreneurs and small business owners streamline operations, crush deadlines, and achieve real growth. I specialize in turning chaos into order, handling your admin, CRM, client communication, and Microsoft Office tasks with precision and speed.

What sets me apart? I listen closely, ask the right questions, and deliver exactly what you need — no fluff, no ego. My focus is always on your success, not just ticking tasks off a list.

When you work with me, you get a proactive partner who’s committed to helping you scale smarter and faster. Ready to experience the difference? Message me — let’s get to work on elevating your business.

Top Skills

Marketing » Telemarketing » Inbound Sales

Experience: 1 - 2 years

Sales Agent – Media & Telecom • Assisted customers with cable TV, broadband, and landline services • Upsold TV add-ons and higher internet speed plans • Increased revenue through effective cross-selling strategies

Customer Support

Experience: 2 - 5 years

Customer Service & Sales Representative (BPO) • Handled high-volume inbound sales calls for mobile plans and account upgrades • Identified customer needs and promoted mobile device upgrades • Generated additional revenue by offering mobile phone insurance • Maintained strong sales conversion and excellent customer experience

Office and Administration » Data Entry

Experience: 2 - 5 years

• Ensured accurate delivery of items to the correct recipients through coordination with courier services • Processed and encoded customer orders accurately using SAP • Documented customer inquiries and responses within customer accounts for proper tracking • Validated supporting documents such as Acknowledgment Receipts (AR), official receipts, and other liquidation attachments

Other Skills

E-Commerce » Inventory Management

Experience: Less than 6 months

• Processed and keyed in purchase orders accurately • Monitored and managed backordered and short-dated items • Maintained inventory using First-In, First-Out (FIFO) standards • Tracked and documented remaining inventory prior to restocking • Conducted monthly inventory audits to ensure accuracy and compliance

Customer Support » Sales Support » Account Retention

Experience: 2 - 5 years

Retention Specialist • Managed retention calls for customers with installation and service issues • De-escalated irate customers using effective negotiation skills • Resolved connectivity issues to prevent cancellations • Coordinated technician dispatch for router and cable replacements

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: Parañaque City

Tests Taken: IQ
Score: 97: DISC
Dominance: 51
Influence: 9
Steadiness: 32
Compliance: 8: English
B2(Upper Intermediate)