Customer Service / Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $3.41/hour ($300.00/month)

College Graduate

Last Active

July 22nd, 2014 (3833 days ago)

Member Since

July 22nd, 2014

Profile Description

As an associate in Business Process Outsourcing, I had undergone extensive training to provide quality service for the company's client located onshore using a data base system for processing their healthcare needs, from membership to billing functions and for their maintenance of information with regards to their policies.
I am able to exceed expectations both for quality, performance accuracy and customer service that makes me received several awards as Most Valuable Processor of the team for months;
And I am also experienced in people management, work-load balancing, coaching sessions, product-training and reports generation to be sent out to Client onshore. These includes advanced used of different computer associated programs to further enhance information regarding processes and people management reports that meets monthly SLA (Service Level of Agreement) and targets not only for individuals but also for the team as well.
My other Skills are the following:
Team Captaincy Program
Accenture Inc.
Team Captain, March 2009 - June 2009
- As a Team Captain, I worked like a Junior Supervisor wherein I was able to practice the over all responsibilities of a Team Lead that includes : Final Reports Generation, Workload Balancing, Queue Monitoring, Team Improvement Assessment and so on.
I also oversee the managing of all the team members including newbies (new hires) of the team.
STRENGTHS:
* Has a positive outlook on things;
* Ability to work individually and as team member;
* Attentive to details and a fast learner.
* Ability to show constructive criticism.
* Being courageous on work habits to exceed expectations
Computer Softwares (MS OFFICE)
*MS Word
*MS Excel
*MS Powerpoint
*MS Outlook
*MS Adobe Photoshop
Well as, my Certified Online Courses I have taken are the following:
Diploma in Customer Service –
ALISON.com
Fundamentals of Operations Management –
ALISON.com