- Hardware and software support
- Basic Wireless networking.
- Vital exposure to chat, email and data entry.
- Direct reporting to clients.
- Rolling out updates, quality and training to Tier1 and sometimes to Team Leaders.
- Recruited, hired and trained Tier1 for new support implementations.
- Served as escalation point for the team for technical inquiries and customer handling.
- Accurate reporting of stats and trends.
- Handled administrative duties and responsibilities.
- Served as a Sub-Technical trainer and Software Specialist of the team.
- Windows and Macintosh basic troubleshooting/support.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.