- Hardware and software support
- Basic Wireless networking.
- Vital exposure to chat, email and data entry.
- Direct reporting to clients.
- Rolling out updates, quality and training to Tier1 and sometimes to Team Leaders.
- Recruited, hired and trained Tier1 for new support implementations.
- Served as escalation point for the team for technical inquiries and customer handling.
- Accurate reporting of stats and trends.
- Handled administrative duties and responsibilities.
- Served as a Sub-Technical trainer and Software Specialist of the team.
- Windows and Macintosh basic troubleshooting/support.
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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