Virtual Assistant | Admin Support | Customer Service & Video Editing

I create and edit YouTube and short-form videos using CapCut and AI tools. My experience includes script-to-video production, AI-generated images and visuals, voiceovers, audio enhancement, and basic sound cleaning. I have worked on storytelling-style content, including celebrity and horror channels, focusing on engaging pacing, clear structure, and audience retention.

I create thumbnails, social media graphics, quote posts, and branded visuals using Canva based on client preference and brand guidelines. I also design presentations, simple animations, short videos, and handle basic audio editing, ensuring clean and engaging visual output.

I have over 6 years of experience providing administrative and operational support, including email and calendar management, data entry, web research, and document organization. I also assist with YouTube channel management including SEO, social media support, and customer service tasks in the insurance industry, handling client inquiries, renewals, and follow-ups professionally.

I use Trello for task management, project tracking, and organizing workflows to ensure deadlines and deliverables are met efficiently.

I provide client/customer support in the insurance industry, assisting clients with policy inquiries, policy servicing, overdue monitoring, claims requests, renewals, follow-ups, and payment concerns. I ensure clear communication and handle sensitive information professionally.

Provide structured administrative assistance including email handling, data organization, document management, research, and workflow coordination to support daily operations.

I use CapCut to edit YouTube and short-form videos, including clean cuts, subtitles, transitions, pacing, and basic sound editing. I also integrate AI-generated visuals and voiceovers to create engaging storytelling-style content based on client references.

I provide basic bookkeeping support, including organizing expenses, monitoring payables and receivables, and maintaining accurate financial records. I assist in tracking transactions and ensuring proper documentation for reporting purposes.

I create social media content templates for Instagram, Facebook, and Pinterest to streamline content production. I design reusable layouts and integrate AI tools to quickly generate captions and posts, improving efficiency and brand consistency.

I use Monday.com for project management, task tracking, and workflow organization. I help structure systems that improve team coordination, visibility, and overall work efficiency.

I use Airtable for organizing project data, uploading and categorizing content assets (such as images), and maintaining structured records for team collaboration.

I create eye-catching YouTube thumbnails using Canva, focusing on clear text, strong visuals, and layout that improves click-through rate. Designs are based on client branding and content theme.

Manage and organize email inboxes, respond to inquiries, and ensure timely follow-ups with clients and team members.

Assist with task coordination, scheduling, communication follow-ups, and organizing priorities to help maintain smooth daily business operations.