Service Delivery Manager, Head Operations, AVP Service Delivery, Director

Overview

Looking for full-time work (8 hours/day)

at $11.78/hour ($2,272.73/month)

B-Com, PGDM, PGDCA

Last Active

July 16th, 2014 (4361 days ago)

Member Since

July 17th, 2014

Profile Description

• Over 20+ years of overall experience in IT/ITeS and 13+years of
delivery management & leadership experience for global clientele.
• Extensive experience and expertise in client relations, people leadership, process improvements and SLA management
• Expertise in project transitions, hiring, training and service readiness aspects
• Experience in ITIL model operations support, hands on experience in Incident / Problem management functions
• Excellent leader with exposure in conceptualizing measures to optimize the resource /capacity utilization
• Strong communicator with the ability to ensure execution of time bound deliverables
• Excellent knowledge in RFP preparation
• Expert as coach & mentor for aspiring leaders
• Good knowledge in Risk management and have held roles of DCC and BCP SPOC.
• Expert in MRP systems and its functional modules