Operations & Freight CoordinatorTMS, Load Optimization, Customer support

Accurately entered shipment, carrier, and customer information into internal systems, TMS, and Excel spreadsheets. Maintained up-to-date records of BOLs, PODs, invoices, and shipment documentation. Verified data for errors, discrepancies, and compliance with company and retailer requirements. Updated delivery schedules, load statuses, and appointment confirmations in real time. Organized and tracked digital and physical documentation to support audits and reporting. Assisted with reporting by generating summaries, tracking logs, and performance metrics. Ensured all entries were precise, timely, and aligned with operational standards to prevent delays or miscommunication.

Served as the primary point of contact between carriers, drivers, shippers, and warehouses to ensure smooth shipment execution. Communicated load details including pickup/delivery times, locations, equipment requirements, and special handling instructions. Coordinated with carriers to confirm capacity, appointments, and transit updates. Provided timely shipment status updates to shippers and internal teams via email, phone, and messaging platforms. Proactively addressed issues such as delays, missed pickups, OS&D, and appointment changes with clear and professional communication. Ensured all parties were aligned with routing guides, service-level expectations, and retailer compliance requirements. Maintained accurate communication records, call notes, and email documentation for reference and issue resolution. Built professional working relationships with carriers and shippers to support long-term operational efficiency.

Monitored outbound and inbound loads from pickup through final delivery to ensure on-time performance. Coordinated pickup and delivery schedules with carriers, drivers, and warehouses to meet customer and retailer cut-off times. Tracked shipment status using TMS, carrier portals, GPS tracking tools, and email/phone updates. Proactively identified delays, missed appointments, or transit issues and communicated updates to internal teams and customers. Rescheduled loads when necessary due to weather, equipment issues, or operational constraints while minimizing service disruptions. Maintained accurate shipment logs, schedules, and delivery confirmations (PODs). Ensured compliance with routing guides, appointment requirements, and retailer-specific delivery windows. Prioritized multiple shipments simultaneously in a fast-paced environment while maintaining accuracy and attention to detail.