nersie

Quality Assurance Agent/ Chat Support/ Admin task

25 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelors degree

Last Active

August 12th, 2021 (1299 days ago)

Member Since

July 16th, 2014

Profile Description

I started as a call center agent from a reputable BPO industry here in the Philippines
supporting a telecommunication Company in the US for almost 3 years. I have learned how to deal with billing concerns, irate callers, technical problems with their devices. Promoted as Quality Assurance Specialist which requires us to listen and evaluate call records and provide feedback and support to agents. After a year, i was fortunate to take my career to the next level and joined Operations as a Team Leader. Here i get to experience to take escalated calls,improve my multitasking skills, motivate and lead my own team.
I'm a positive, well-rounded individual willing to share my expertise in your company.

Top Skills

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Basic Information

Age
44
Gender
Female
Website
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Tests Taken
None
Government ID
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