Medical VA, Healthcare Coordinator, Intake Specialist

Conducted insurance verification by confirming patient eligibility, coverage, co-pays, deductibles, and authorization requirements, helping minimize claim denials and streamline patient intake.

Maintained strict adherence to HIPAA regulations by ensuring the confidentiality and security of patient information across all communications, documentation, and data management processes.

Provided comprehensive virtual administrative support to healthcare providers, including patient scheduling, records management, insurance verification, and communication with patients and staff.

Delivered patient-focused support by addressing inquiries, guiding patients through healthcare processes, and ensuring a smooth and positive care experience.

Managed medical insurance processes such as verifying coverage, explaining benefits to patients, and coordinating with payers to ensure accurate and timely claims processing.

Delivered high-quality customer service by addressing inquiries, resolving issues, and ensuring a positive experience across phone, email, and chat channels.

Managed medical billing processes, including claim preparation, submission, and follow-ups to ensure accurate and timely reimbursement.