I was trained primarily as a Customer Account Executive under the biggest cable service provider in the U.S..
My main scope of support is technical related issues affecting cable, high speed internet & digital phone.
However, my job stretches from troubleshooting to complicated issues with billing and with a bit of sales.
I can work with under pressure and multi-task at the same time. with enough training, I can easily navigate with both online and programmed tools. The skills that i have develop gives me the opportunity to level up from tier 1 to tier 2 advance technical representative. Ive worked with a lot of physical connections, set up configuration,
equipments and devices and provide detailed instructions for resolution. The best part is that I still consider myself to be eager and potentially, has a lot to learn.
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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