Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $2.05/hour ($360.00/month)

BS Computer Science

Last Active

July 15th, 2014 (3805 days ago)

Member Since

July 14th, 2014

Profile Description

Providing customer satisfaction and excellent customer service are what I aim to deliver but exceeding the clients' expectations is the main priority.
"Customer service is a series of activities designed to enhance the level of customer satisfaction; that is, the feeling that a product or service has met the customer expectation."
The experience I had working in different fields, with different job descriptions and in different levels of positions, helped me gain strong customer service ethos to support internal and external customers.
With years of experience working as a Process Administrator a.k.a. Account Coordinator for TELSTRA Accounts (AUS Clients), as a Customer Service Representative - Technical Support for Verizon High Speed Internet Technical Support (US Clients), as a Warehouse Unit Leader and even as a local business proprietor, I found that working as a Customer Service Representative is one of the best experiences I had and where I am most efficient in.
Summary of Qualifications:
* Computer Proficient (Word, Outlook,Excel E-mails, internet navigation)
* Capable of using different tools for documentation as required by the client.
* Ability to type a minimum of at 40+ wpm
* Ability to manage high volume of phone calls and emails
* Ability to multitask with ease
* Demonstrates excellent verbal and written communication
* Displays creative problem solving skills
* Capable of resolving clients' requests, questions or complaints while maintaining professional composure
* Works independently with a high degree of accuracy and attention to detail
* Capable of cross training to assist team during busy periods of the month
* Ability to work under pressure in a fast-paced environment
* Trained and experienced in Reports Preparations and in Documentations
* Skilled in Material Control, Handling and Monitoring
* Experienced in Warehousing (Raw Mats/Finished Goods )
* Experienced in Lot Control and Monitoring, Simulations, Forecasts and Inventory