HSBC Electronic Data Processing

Overview

Looking for full-time work (8 hours/day)

at $2.84/hour ($500.00/month)

BSC-BA

Last Active

July 14th, 2014 (3808 days ago)

Member Since

July 14th, 2014

Profile Description

Process Executive/RAS Verification Officer
January 2012 – December 2012
• Retail Alliance Support Officer. Ensures to meet and make sure that will not exceed over 1 hour SLA in processing applications from direct merchant and customers.
• Provide timely feedback to customers and merchants on loan application.
• Assist Business Development Managers in achieving common goal and to give updates on all the applications receives on their area.
• Closely coordinate with credit bureaus and other department to ensure the highest level of confidentiality on all applications.
Process Executive/Billing Disputes Specialist
Nov. 2009 – December 2011
• Provide timely quality resolution of initial customer dispute inquiries that are received by phone, mail or as assigned by Supervisor. Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices, report control weaknesses, compliance breaches and operational loss events.
• Provide extraordinary service through phone interactions with customers, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner to create customer loyalty.
Defuse irate customers and resolve challenging inquiries utilizing negotiation skills, while following guidelines in an effort to satisfy the customer.
• Assist other areas within Dispute Processing as needed while remaining fully knowledgeable of features, benefits and procedures for all portfolios.
• Received Outstanding commendation calls, AHT Buster for 6 consecutive months.
• Engagement Advocate for 2 yrs.
• HSBC , BDU and HBAU Dance Troupe Member
• Crossed Trained to line balance other processes like representments and Metris account