Customer Service Professional 

Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($700.00/month)

Bachelors degree

Last Active

February 3rd, 2023 (681 days ago)

Member Since

July 14th, 2014

Profile Description

Diligent and has great attention to details. Fast learner, efficient & responsive. Reliable and Upgrade to see actual infoelligent, as well as smart- and Upgrade to see actual infomitted to excellence and has great integrity.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities. 

Answer customer telephone calls regarding existing accounts. Make requested policy and account changes. Respond to questions and concerns about service, and escalate calls appropriately. Consult with customers to evaluate needs and determine best options. Counsel customers on options for service and coverage. Upgrade service and offer additional service packages or options. Consistently improve customer satisfaction through an expert resolution of conflicts, issues, and concerns.

For Back Office experience 
Promptly responded to general inquiries from members, staff, and clients via telephone, mail, e-mail, and fax. Resolved service issues and shared benefits of additional services. Maintained up-to-date knowledge of bank policies regarding payments, account changes, and upgrades. Excelled in exceeding daily credit card application Upgrade to see actual infoveloped highly empathetic client relationships and earned a reputation for delivering exceptional customer service. Cross-trained and provided back-up for other customer service representatives when needed.