Customer Support/ Technical Support, QA, Business English Trainer

Overview

Looking for part-time work (4 hours/day)

at $4.55/hour ($400.00/month)

Bachelor's Degree - BA European Languages

Last Active

August 8th, 2015 (3413 days ago)

Member Since

July 14th, 2014

Profile Description

As a CUSTOMER SUPPORT EXECUTIVE:
I'm a driven, goal-oriented employee with over 8 years of call center experience. I can perform in any job assigned and meet and exceed targets through my excellent business communication skills. Most of my work as CSE evolves in responding to customer’s queries relating to technical, product functionality and fault calls. I ensure resolving them on first interaction as much as possible. As a highly-organized individual, I log and classify all interactions following standard documentation of clients in CRM. I ensure to enhance product knowledge and become an expert of the product I support, i.e. to recognize and escalate recurring problems, inferior processes or outdated procedures. I ensure high-quality of service and aim for customer satisfaction.
Aside from working as a CSE, I also accept additional projects or areas of responsibility that will improve the performance of the business unit and even the product I support, i.e. I proactively contribute to the company in achieving its goals.
Aside from being an expert in English language, I also can understand European languages - German, Italian and Spanish.
As a QUALITY ASSURANCE SPECIALIST
I monitor, listen, record and evaluate Customer Services Representatives phone calls according to the defined rules and processes. I provide instant feedback to the Supervisors regarding the Customer Service Representatives performance. Also, I contribute by providing recommendations for campaign process improvements and to facilitate improvements in call quality.
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I'm knowledgeable with Windows XP-8, Microsoft Office Suite 2003-2010. Networking LAN/WAN. Internet browser.