Customer service representative

Overview

Looking for part-time work (4 hours/day)

at $2.82/hour ($272.73/month)

College graduate

Last Active

July 14th, 2014 (4348 days ago)

Member Since

July 13th, 2014

Profile Description

I've worked for 5 years in the BPO industry as a customer service representative for a satellite tv company based in the U.S. I am skilled in the english language and my scope of work includes resolving customer's concerns, billing, processing of payments, processing orders, adding and changing programming, minor troubleshooting, disputes, credit adjustments, offering promos and other services and updating account information. Ive also participated to work as a phonescreener under the Recruitment Internship Development Program responsible in calling applicants for a short phone interview.
I am well organized, with the ability to multi-task, able to meet daily and monthly goals, under the evaluation of customer satisfaction and other metrics.