Billy

Customer Service & Appointment Setting Specialist | CRM Management | Virtual Adm

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Overview

Looking for full-time work (8 hours/day)

at $4.81/hour ($928.00/month)

High school diploma

Last Active

June 24th, 2026 (today)

Member Since

March 20th, 2021

Profile Description

I am a customer service professional with over 9 years of experience in call center operations, appointment scheduling, and virtual administrative support. My career spans industries including automotive, telecom, food service, and retail, where I’ve consistently delivered high-quality customer engagement and operational efficiency.

Key strengths include:

Customer Communication: Skilled in inbound/outbound calls, email, and chat support.

CRM Management: Maintaining accurate records and improving lead conversion.

Appointment Scheduling: Coordinating test drives, consultations, and dealership visits.

Problem Resolution: Troubleshooting technical issues and resolving customer concerns.

Cross-Functional Collaboration: Partnering with sales, logistics, and dealership teams.

I thrive in high-volume environments, balancing professionalism with efficiency, and am passionate about improving customer satisfaction and engagement.

Top Skills

Marketing » CRM

Experience: Less than 6 months

Experienced in managing and optimizing CRM systems to enhance customer engagement, streamline sales processes, and improve data-driven decision-making. Skilled in implementing tailored CRM strategies, training teams, and leveraging analytics to boost customer retention and business growth.

Customer Support

Experience: 5 - 10 years

Experienced Customer Service Representative with a proven track record of delivering exceptional support by actively listening to customer needs, resolving inquiries efficiently, and maintaining a positive client experience. Skilled in communication, problem-solving, and building strong customer relationships to drive satisfaction and loyalty

Customer Support » Technical Support

Experience: Less than 6 months

Experienced Technical Support Specialist with a strong background in troubleshooting hardware, software, and network issues. Skilled in providing clear, customer-focused solutions, managing support tickets efficiently, and ensuring minimal downtime. Adept at explaining technical concepts in simple terms, fostering positive client relationships, and maintaining high service quality standards.

Marketing » Appointment Setting

Experience: 2 - 5 years

Experienced Appointment Setter with a proven track record of generating qualified leads, managing high-volume outbound calls, and scheduling meetings that drive sales opportunities. Skilled in building rapport with prospects, overcoming objections, and maintaining accurate CRM records to support sales team efficiency and revenue growth

E-Commerce » Order processing

Experience: Less than 6 months

Experienced in efficiently managing end-to-end order processing, from receiving and verifying purchase orders to coordinating with inventory, logistics, and customer service teams. Skilled in ensuring accuracy, meeting deadlines, and maintaining high customer satisfaction through attention to detail and proactive problem-solving.

Other Skills

Office and Administration » Data Entry

Experience: 1 - 2 years

Detail-oriented data entry professional with experience in accurately inputting, updating, and maintaining large volumes of information in databases and spreadsheets. Skilled in ensuring data integrity, meeting tight deadlines, and supporting operational efficiency through precise record management.

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address: Baguio City, Benguet

Tests Taken: IQ
Score: 105: DISC
Dominance: 48%
Influence: 10%
Steadiness: 23%
Compliance: 19%: English
C2(Advanced/Mastery)