Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($636.36/month)

BS Computer Engineering

Last Active

April 16th, 2020 (2259 days ago)

Member Since

July 11th, 2014

Profile Description

I have been in the Call Center Industry for 6 years. I worked as a Customer Service Representative for 3 and a-half years and as as Senior Lead Rep for 6 months at DELL Services. As a CSR, I was assigned to provide personalized customer service by responding to the needs of the customers via phone. And as an SLR, aside from taking regular calls and escalated calls, I was also assigned to handle a cluster, wherein I track their performances in terms of AHT, Attendance and Quality. I also coach the agents under my cluster for every markdowns they committed. Prior to my employment in Dell, I was also a CSR in Parlance Systems Inc. (ePLDT Ventus) and now as SPI Global for 2 years. In Parlance, I assist
customers
with billing issues or making a payment, provide support to customers
with technical questions and to up sell products as well. I also worked overseas for 3 years as a Quality Controller. Prior to working abroad, I worked as an Outbound Call Center Agent for 2 months in ePacific Global Contact Center.