Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
College Graduate
Last Active
July 19th, 2024 (147 days ago)
Member Since
July 11th, 2014
Profile Description
I started as Technical Support Representative back on 2008, supporting digital hardware products like cameras, printers and picture frames. Then handling hardware and software issues for laptops, desktops, tablets and any related products and accessories until 2012. Then I transferred to another company as an Answer desk support for Windows Operating System (XP,Vista, Win 7, Win 8/8.1). Currently, I'm a Service Desk Analyst, handling wide range of technical issues. I was able to resolve software and hardware issues quickly, contribute sales, and get high CSAT scores. Since I have background with computer hardware. I am challenged resolving complex issues and have very minimal escalations. I treat customers professionally and aim for FCR (First call resolution).
Top Skills
Customer Support » Technical Support
Experience: 10+ years
Dedicated Technical Support Representative adept at cultivating long-term partnerships with vendors and clients. Expertise includes Hardware, Software, Windows installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 10 years
Other Skills
Basic Information
- Age
- 42
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- City Of Pasig, National Capital Region - Second District
- Tests Taken
- IQ
- Score: 103
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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From Diagnosis to Dream Career: Ellaine’s Inspiring Story
Ellaine’s life took an unexpected turn at just 19, she was diagnosed with type one diabetes during her college years, studying speech pathology.
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